David A. Thompson, MD, FACEP
Chief Medical Officer
Chief Compliance Officer

David Thompson, MD serves as Chief Medical Officer for Apollo Information Services, Inc. (AIS). In this role Dr. Thompson oversees and trains AIS’s coders through an ongoing in-service program that receives CEU’s from the AAPC (American Academy of Professional Coders). Dr. Thompson also provides documentation feedback and instruction to physicians, physician assistants, and nurse practitioners using E-mails, newsletters, and proprietary AIS web software. In addition, Dr. Thompson serves as the Chief Compliance Officer for AIS. He monitors billing and reimbursement-related activity to assure that physician documentation is compliant with Medicare requirements.

Dr. Thompson is a faculty attending emergency physician in the Northwestern Memorial Hospital Emergency Department. He previously served for six years as Medical Director and Chair of the Department of Emergency Medicine at MacNeal Hospital and five years as Medical Director of the MacNeal Health Network Medical Call Center. Dr. Thompson has a Bachelor of Science in Engineerng from the University of Illinois, where he also subsequently obtained his medical degree. He is Board Certified in both Internal Medicine and Emergency Medicine, having completed a dual residency at Northwestern Memorial Hospital (Northwestern University). Dr. Thompson is a Fellow in the American College of Emergency Medicine.

Dr. Thompson has a strong interest in the areas of quality assurance, training, and information technology. He has served as both chair and/or member of both hospital-based and national quality assurance committees. He has developed databases and educational tools to promote benchmarking and quality improvement for emergency departments and medical call centers. Dr. Thompson's information technology involvement spans several healthcare settings. He has served as Chief Information Officer for Emergency Consultants Inc (ECI), participated in hospital technology initiatives, designed a consumer self-care guideline website, and provided consulting to healthcare technology companies.

Dr. Thompson lectures in the areas of customer service in the emergency department, professional emergency department coding and billing, and telephone triage. He has published a number of medical articles, with several in two fields of special interest to him: chief complaint coding and patient satisfaction.

John Fraley, President

As President of Apollo Information Services, Inc., Mr. Fraley has overall responsibility for AIS operations, including coding, billing, collections, and technology. He and the leadership team supervise over 185 employees specializing in all aspects of physician billing and reimbursement.

John became the AIS Director of Operations in 2001, served as Vice President of Technology, Executive Vice President, and assumed the role of President in January 2010. Instrumental in implementing a number of technological and operational improvements throughout his tenure at AIS, Mr. Fraley’s notable achievements include: developing the AIS Chart Management Program; Project Galileo; the Exception, DFE and ACC Website systems for physician feedback and chart flow management; the InSite Reports; and other significant innovations. John has a talent for achieving operational efficiencies using technology and process engineering.

John began his technical career in the US Air Force, serving 11 years in various technical and instructional capacities. As a civilian, John worked with AeroJet Electro Systems, Lockheed Engineering and Sciences, and Lockheed Missiles and Space in various systems and software engineering assignments. He began focusing on health care in 1994 as Director of IT for a 27- clinic, radiation therapy group. As President of Bayside Technologies, his clients included large medical oncology, radiology, internal medicine, and radiation therapy practices. John joined Apollo in 2001 in a consulting role and became a full-time employee as Director of Operations in 2003. Mr. Fraley earned his BS degree in Electronic Engineering Technology from Colorado Technical College, now Colorado Technical University. He also studied Computer Science at the Graduate level at Southwest Texas State University in San Marcos, Texas. He is on the Business Advisory Committee, Health Sciences Division, with High Tech North in Lee County.

Eileen Miner, Vice President of Billing Operations

Eileen has been with Apollo since its inception. Her prior experience includes holding technical or operational management positions since 1991. Prior to 1991, she spent seven years in the accounting field. Eileen is accomplished in computer technology, programming, and data processing. She is a member of The Association for Work Process Improvement and has established and coordinates Process Improvement throughout Apollo. Recently, she joined the American Academy of Professional Coders and is actively pursuing certification.

John F. Mantica, Vice President of Human Resources

Mostly in the healthcare arena, John has over 30 years of experience in the strategic management and workforce planning. John holds a B.A. in Economics from Marietta College and an M.B.A. from the University of Steubenville in Ohio. John is an active member of the Society of Human Resource Management (SHRM) and has earned his SPHR certification. Since 2001, he has worked with Apollo Information Services, Inc., and is the Vice President of HR for both AISI and Emergency Consultants, Inc (ECI). His leadership has led to dramatic declines in turnover rates – even with the company growing dramatically through the years. Apollo now employs over 200 coding and billing professionals.

Susan Diehl, Executive Director of Business Operations

 Susan graduated from Duke University with a Bachelor of Science degree in Public Policy.  She then went on to serve in the U.S. Army as a Medical Service Corps Officer managing doctors, dentists, physician assistants, and medics. During her military service she ran a treatment facility, managed a fleet of ambulances, planned and conducted medical training, monitored medical readiness, and helped to negotiate the government’s TRICARE contract. Susan has been with AIS since 1998 handling managed care contracting, emergency department operational issues such as chart flow, scanning, and special billing policies, as well as client liaison services to AIS’s partner hospitals and urgent care centers.  Susan is a member of the American College of Medical Practice Management and the Emergency Department Practice Management Association serving on the Managed Care Task Force.

Tammy A. Antoncic, CPC, CPMA, CMRS, Director of Coding

As Director of Coding, Mrs. Antoncic oversees the Coding Department. Active in the medical billing field since 1991, she has been a member of the Apollo team since 2003. Mrs. Antoncic is a member of both the American Medical Billing Association and the Academy of Professional Coders and holds certificates in coding, medical auditing, medical reimbursement, and customer service. In addition, she has been actively teaching classes on Legal Issues in Medical Billing for Apollo University.

Julio Lock, Director of Information Technology

With over 25 years experience in information technology, notably in the legal industry, Mr. Lock’s expertise includes technology strategy and vision, departmental organization and process re-engineering, strategic and tactical project planning and implementation, and personnel development and retention. A graduate of DeVry University with a degree in System Technology, Mr. Lock joined the Apollo team in 2003. He and the Information Services Department pride themselves on providing exceptional technology and customer service to both Apollo and its clients.

Barry Axelrod, Director of Information Systems

Mr. Axelrod has over 30 years of experience in engineering, IT, and technology management, ranging from optics research and development to military systems engineering, design and manufacturing of consumer and industrial products, internet “dot com” services, and more traditional information technology. Mr. Axelrod holds a B.S. in Electrical Engineering from Rutgers University, an M.S in Electrical Engineering from Fairleigh Dickinson University, and an M.B.A. from the University of New Haven. He is also a named inventor on 11 U.S. patents. Joining the Apollo team in 2011, Mr. Axelrod is responsible for technology strategy, planning, and IT operations, including the company's IT customer service, software development, and applications support functions.

Elizabeth Hernandez, Director of Quality Assurance and Assistant Compliance Officer

Ms. Hernandez earned her Associates degree in Business Administration from Borough of Manhattan College in New York. Since 1993, she has focused her career in the areas of Accounts Receivables and Payables specializing in the acceleration of reimbursements, analyzing process results, and implementing changes and improvements. She achieved her Six Sigma certification in 2000. Ms. Hernandez is an active member of the Emergency Department Practice Management Association and the American Medical Billing Association. Elizabeth serves as Chair of the Process Improvement Committee at Apollo.

Lisa Rodriguez, Director of Business Operations

Ms. Rodriguez has served in various capacities, including finance, practice management, and staffing responsibilities since joining the organization in 2000. She maintained the position of Associate Director of Practice Management for Hospitalists Consultants, Inc. before joining the Apollo team as Director of Business Operations in 2010. Utilizing her strong analytical and problem solving skills and her comprehensive understanding of the medical billing cycle, Ms. Rodriguez is able to guide affiliated partnerships by effectively managing chart flow processes, negotiating favorable managed cared contracts, and facilitating essential communications amongst all parties. Recent successes include implementation of a physician management software for hospitalists billing from initiation to closure; coordinating interfaces to various systems, training all users, and developing useful management reports for the executive team. In the years prior to 2000, Ms. Rodriguez spent 15 years working her way up from a receptionist to a purchasing agent for a statewide heating, cooling, and refrigeration company. During this time, she developed many skills in customer service, accounting, and process improvement. Studies include various HFMA conferences, Computer Sciences at Oakland Community College, Royal Oak, Michigan, and Liberal Arts at Wayne State University, Detroit, Michigan. Ms. Rodriguez is a member of American College of Medical Practice Management.

Craig Parrish, Director of Business Operations

Mr. Parrish has been with Apollo since 2010, bringing a wealth of experience and knowledge in the field of healthcare administration. He began his professional career working for a medical billing and physician staffing company where he initially provided accounting and business development skills, later going on to assume the role of Operations Manager. In this role, he provided management of the complete day-to-day operations of the companies. As a Director of Business Operations with Apollo, Mr. Parrish is responsible for the direct oversight of the entire chain of patient billing operations for physician partnership affiliates located in the eastern Tennessee, southwest Virginia, and St. Louis, Missouri, regions. In addition to his work at Apollo, he is also an active member and participant of the Healthcare Financial Management Association (HMFA). Mr. Parrish earned a Bachelors of Science degree in Healthcare Administration from East Tennessee State University in Johnson City, Tennessee, and received a Masters of Business Administration in 2009 from King College in Bristol, Tennessee.

Renu Musselwhite, Director of Business Operations

A graduate of Virginia Polytechnic Institute and State University with a Bachelors of Science in Family and Child Development, Renu joined Apollo in 2010 and currently has oversight of physician partnership affiliates in the southeastern region of the United States. Renu has worked in the field of behavioral healthcare and healthcare administration for 8 years and is extremely motivated to improve the success of the partnerships and the facilities for whom she provides support. Her experiences range from child and family therapy, clinical supervision, crisis stabilization, clinical assessment, treatment planning, and case management to medical billing, health care administration, marketing and business operations. She has assisted clinicians with coordinating integrated treatment for patients and administration with development and management of daily business operations. She has managed clinician compliance with Medicaid and Medicare regulations including billing practices, chart documentation, and the audit process. She has held positions in both the government and private sectors, is currently a member of Medical Group Management Association, and serves on a state appointed Human Rights committee through the Virginia Department of Behavioral Health and Developmental Services.